2020年全球移动网络体验报告(完整)

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2020年全球移动网络体验报告(完整)

 

  T h e

 G l o b a l

 W i nn e r s a nd

 L e a d e r s

 U

 G lo b a l

 W INN E R

  G lo b a l

 LE A D E R S

 T - Mobile

 Neth er lan ds

  SoftBank

 Jap an

  V odaf one

 Neth er lan ds

  P ro ximus

 Belgium

  KP N

 Neth er lan ds

  S wissc om

 S witz er lan d

  Ma genta- T

 Austr ia

  NTT

 DoC oMo

 Jap an

  Star Hub

 Sin gapor e

  M1

 Sin gapor e

  3

 Austr ia

  Sin gt el

 Sin gapor e

  T elek om

 Ger man y

 Video E xperien c e

 A 1

 Austria

  SK

 t elec om

  K T

  Tele 2

  KP N

 South

 K or e a

 South

 K or e a

 Neth er lan ds

 Neth er lan ds

 Voic e

 App E xperien c e

 SoftBank

 Jap an

 L G

 U+

 South

 K or e a

  au

 Jap an

 NTT

 DoC oMo

 Jap an

  V odaf one

 Neth er lan ds

 R ak uten

 Jap an

  T - Mobile

 Neth er lan ds

 F ar E asToneT aiw an

  P ro ximus

 Belgium

  Bell

  Roger s

  KP N

  Sin gt el

 C ana da

 C ana da

 Neth er lan ds

 Sin gapor e

  Do wnloa d Speed E xperien c e

 T elus

 C ana da

 SK

 t elec om

 South

 K or e a

  T - Mobile

 Neth er lan ds

 V odaf one

 Neth er lan ds

  Star Hub

 Sin gapor e

 L G

 U+

 South

 K or e a

  NTT

 DoC oMo

 Jap an

 T - Mobile

  Sin gt el

  KP N

  Oor edoo

 Neth er lan ds

 Sin gapor e

 Neth er lan ds

 Qatar

  S wissc om

 S witz er lan d

 L G

 U+

 South

 K or e a

 M1

 Sin gapor e

 Sal t

 S witz er lan d

 K T

 South

 K or e a

 ploa d

 Speed E xperien c e

 SK

 t elec om

 South

 K or e a

  Star Hub

 Sin gapor e

  V odaf one

 Neth er lan ds

  Sunr ise

 S witz er lan d

  R ak uten

  SoftBank

  Smar tf r en

  TPG

 Jap an

 Jap an

 In donesia

 Sin gapor e

 4 G

 A v ailabilit y

 au

 Jap an

 NTT

 DoC oMo

 Jap an

  Jio

 L G

 U+

 South

 K or e a

  SK

 t elec om

 V er iz on

 USA

  Tele 2

  In dia

 South

 K or e a

 Neth er lan ds

  G l o b a l

 R i s i n g

 S t a r s

 m ost impr o v ed

  V ideo E xper ien c e

 C ambodia

 Bangladesh

 Lib y a

 Sr i L ank a

 Saudi Arabia P akistan

 Indosat

 U

 Mobile

 Clar o

 T rueMo ve

 H

 Clar o

 Ent el

 In don esia

 Mala y sia

 C olombia

 Thailan d

 Ar gentina

 Chile

 AIS

 Clar o

 V odaf one

 Vietnam obile

 D T A C

 Mo vistar

 Thailan d

 Costa Rica

 In dia

 Vietnam

 Thailan d

 C olombia

  Mo vistar

 Lib yana

 Mo vistar

 MobiF one

 Vinaphone

 Air t el

 P eru Lib y a

 Urugua y

 Vietnam

 Vietnam

 Bangladesh

  Uf one

 Globe

 3

 Air t el

 Gr ameenphone

 Clar o

 P akistan Philippin es

 In don esia

 In dia

 Bangladesh

 Urugua y

  Downlo a d Speed E xper ien c e Metf one

 S T C

 Clar o

 Sp ar k

 Oor edoo

 E tisalat

 C ambodia

 Saudi Arabia C olombia

 Ne w

 Z ealan d

 Qatar United

 Ar ab

 Emir at es

 AIS

 U

 Mobile

 Viv a c om

 Clar o

 A T & T

 Mobily

 Thailan d

 Mala y sia

 Bulgar ia Ar gentina

 USA Saudi Arabia

 Indosat

 Clar o

 MobiF one

 Smar T one

 A 1

 Clar o

 In don esia

 Urugua y

 Vietnam

 Hon g

 K on g

 A ustria Costa Rica

  Ban glalink

 Lib yana

 Ide a

 Spr int

 V odaf one

 CMHK

 Bangladesh

 Lib y a

 In dia

 USA In dia

 Hon g

 K on g

  du

 Mo vistar

 3

 T elen or

 Ilia d

 T elus

 United

 Ar ab Emir at es

 Urugua y

 In don esia

 Bulgar ia Italy

 Cana da

  Metf one

 Clar o

 Mo vistar

 Jazz

 E tisalat

 T igo

 C ambodia

 C olombia

 Urugua y

 P akistan Egypt

 C olombia

  Ban glalink

 W E

 Indosat

 S wissc om

 V odaf one

 Mo vistar

 Bangladesh

 Egypt

 In don esia

 S witz er lan d

 T ur k e y

 Chile

 Uplo a d

 Lib yana

 Al-Ma dar

 Clar o

 Hut c h

 X L

 Gr ameenphone

 Lib y a

 Lib y a

 Urugua y

 Sr i L ank a

 In don esia

 Bangladesh

 Speed E xper ien c e U

 Mobile

 Smar t

 Axiata

 MobiF one

 Oor edoo

 T elen or

 du

 Mala y sia

 C ambodia

 Vietnam

 Qatar My anmar United

 Ar ab

 Emir at es

 AIS

 C ellcar d

 Clar o

 V odaf one

 Uf one

  3

 Thailan d

 C ambodia

 Costa Rica

 Egypt

 P akistan In don esia

 4 G

 A v ailabilit y

 Lib yana

 Hut c h

 T elk om

 Digi

 Mobil

 Vinaphone

 Clar o

 Lib y a

 Sr i L ank a

 South Af r ica Romania

 Vietnam

 Urugua y

  Uf one

 MobiF one

 Mobit el

 Smar t

 T elen or

 Robi

 P akistan Vietnam

 Sr i L ank a

 Philippin es

 My anmar Bangladesh

  Al-Ma dar

 W E

 O 2

 V odaf one

 V odaf one

 E tisalat

 Lib y a

 Egypt

 Ger man y

 Egypt

 T ur k e y

 Egypt

  Ban glalink

  Gr ameenphone

 Or an ge

 eir

 Ilia d

 MP T

 Bangladesh

 Bangladesh

 Egypt

 Ir elan d

 Italy

 My anmar

 Clar o

 F r ee

 Mobile

 U

 Mobile

 Oi

 Tele 2

 Mo vistar

 Costa Rica

 F r an c e Mala y sia

 Br azil Russia Costa Rica

 G lo b a l

 R I S IN G

 S TA R S

 Metf one

 Ban glalink

 Al-Ma dar

 Air t el

 Z ain

 Jazz

  Fo r t he f i r s t

 t i m e O pen s i gna l

 h as

 r a nked t he w o rld "s

 o per a t o r s

 u s i n g

 o ur l ea d i n g me as ure s

 o f

 m o b il e ne tw o rk exper i en c e .

 W h il e w e h a v e pre vio u s ly

 m a de g lo b a l co m p a ri s o n s ,

 f o r ex a m p l e i n o ur The S t a t e O f

 M o b il e N e tw o rk E xper i en c e 2020 :

 O ne Y e a r I n t o

 The 5 G

 E ra

 rep o r t ,

 t he s e h a v e a l w a y s

 been a t

 t he co un t r y - le v e l.

 O ur a n a ly s i s

 k ic k s

 o ff

 b y

 co m p a r i n g

 o per a t o r s ’ s co re s

 f r o m

 t he f i r s t

 h a l f of

 2020 .

 Loo k i n g

  a t

  t he

 re s u l t s

  a c r o ss

  a ll

  f iv e

 m e t r ic s ,

  s o m e

 o per a t o r s

  h a v e

 d o ne ex c ep t io n a lly

  w e ll ,

  a nd

 t hey

 co n s i s t en t ly

  co m e

 f r o m

  a

  s m a ll

  nu m ber

 o f co u nt rie s.

 F o r ex a m p l e ,

 T- Mo b i le N e t her la nd s

 t i ed f o r f i r s t

 p l a c e w i t h A u s t r i a ’s A1

 o n Vi de o

 E xper i en c e w h il e a l s o

 p l a ci n g

 as

 a

 G lo b a l

 L e a der f o r Vo ic e Ap p Exper i en c e ,

 D ow n lo a d S peed Exper i en c e a nd U p lo a d S peed E xper i en c e .

 I n ad d i t io n ,

 i t

 i s

 a

 Gl o ba l

 H i g h P er for m er for

 4 G

 A v a il a b ili t y .

 H ow e v er ,

 on ly

 i t s

 j oi n t win

 o n V ide o

 E xper i ence d iff eren t ia t ed T- Mo b il e N e t her la nd s

 f r o m

 tw o

 o f

 i t s riv a l s :

 V o d a f o ne N e t herl a nd s

 a nd K P N .

 Ja p a n’ s

 lo n g - es t a b li s hed o per a t o r s

 h a v e a l s o

 d o ne w el l

 —

 So f t B a nk is t he G lo b a l Winne r f o r V oi ce A pp E xpe ri en c e ,

 p l a ced as

 a

 G lo b a l

 L e a der f o r b o t h V i de o Exper i en c e a nd 4 G

 A v a il a b ili t y

 a nd i s

 one of

 our G lob a l

 H i g h P er for m er s

 fo r Do w n lo a d

 S peed

 E xper i en c e .

  S i m il a r ly ,

  a u

 i s

  o ur

 G lo b a l

  W i nner

 f o r

 4 G Av a il a b ility

 w h il e a l s o

 be i n g

 a

 G lo b a l

 L e a der for

 V oic e A pp Exper i en c e a nd a Gl o ba l

 H i g h P er f o r m er f o r V i de o

 E xper i en c e a nd D o w n lo a d S peed E xper i en c e . Fi n a lly ,

 N TT D o Co Mo

 i s

 a

 G lo b a l

 L e a der i n f o ur o u t

 o f

 f iv e o f

 t he m e as ure s

 o f th e m o b il e exper i en c e th a t

 w e h a v e a n a ly zed i n thi s

 rep o r t.

 The ne w co m er t o

 J a p a n’ s

 m o b il e m a rke t

 —

 Ra ku t en —

 is a

 G lo b a l

 L e a der in b o t h Vo ic e Ap p E xper i en c e a nd 4 G

 Av a il a b ility

 a nd un li ke i t s

 peer s

 i t

 is a

 Gl o b a l

 H i g h Pe r for m er f or

 U p l oad S peed Exper i en c e .

 Ov er i n S o u t h K o re a ,

 S K

 Te l e co m

 h a d t he m o s t

 s u cc e ss ,

 p l a ci n g

 as

 a

 G lo b a l Le a der

 a c r o ss

  f o ur

 c a t e g o r i e s

  a nd

 as

  a

  G lo b a l

  Hi g h

 P er f o r m er

 f o r

 V i de o Exper i en c e .

 The l a tt er w as

 t he on ly

 p oi n t

 of

 d i ff eren t i a t i on as

 f a r as

 our a w a rd ca t e g ori e s

 a re co ncerned be tw een i t

 a nd L G

 U +,

 w h i ch d i d n o t

 p l a c e i n a n y

 o f th e th ree aw ar d c ate g o r i e s

 f o r V i de o

 E xper i en c e .

 K T h ad

 l e ss

 s u cc e ss ,

 p icki n g up t wo

 G lo b a l

 L e a der a ccol a de s

 a nd p l a c ing

 as

 a

 G lo b a l

 H ig h P er f o r m er in tw o ot her m e t r ic s .

 Sin ga p o re ’s

 o per a t o r s

 h a v e a ls o

 d o ne w e ll

 —

 bo t h S t a r H ub a nd S i n g t e l

 ar e Gl o ba l

  L e a der s

  i n

 t hree

 c a t eg o r i e s

  —

  Vi de o

  E xper i en c e ,

  D o w n lo a d

 S peed Exper i en c e a nd U p l oad S peed Exper i en c e .

 Turn i n g

 t o

 N o r t h A m er ic a ,

 Te l u s

 d i d ex t re m e ly

 w e ll

 o n tw o

 f r o n t s :

 o n t he o ne ha nd ,

 o ur use r s

 o b se r v ed t he f a stest a v er a g e ov er a ll

 d ownlo a d speed s

 o n it s ne t wo rk o u t

 o f

 al l

 t he o perat o r s

 w e an al y zed ,

 m akin g

 i t

 t he G lo b al

 W i nner f o r Do w n lo a d S peed E xper i en c e ,

 a nd i t

 a l s o

 p l a c ed as

 a

 G lo b a l

 H i g h P er f o r m er i n Vi de o

 E xper i en c e a nd U p lo a d S peed E xper i en c e .

 A t

 th e sa m e ti m e ,

 Te l u s ’ s sc o re s

 be a t

 a ll

 t he o t her n a t io na l

 o per a t o r s

 in t he re g io n o n f o ur o u t

 o f

 f iv e me as ure s

 o f

 t he M o b il e N e tw o rk E xper i en c e :

 V i de o

 E xper i en c e ,

 V oic e A pp Exper i en c e ,

 D ow n l oad S peed Exper i en c e a nd U p l oad S peed Exper i en c e .

 Wit h e a c h o f

 t he f iv e m e a sur e s

 o f

 t he m o b il e ne tw o rk exper i ence ,

 we

 ha v e an al y zed th e d a ta pr ovi ded b y

 o ur u s er s

 ov er th e f i r s t

 180

 d a y s

 o f

 2020

 a nd de t er m i ned t he Gl o ba l

 W i nner ( s )

 u s i n g

 co n f i den c e i n t er v a l s

 i n t he sa m e w a y th a t

 w e d o

 w ith

 o ur co un try -le v e l

 rep o r t s .

 W e h a v e a ls o

 u s ed co n f i den c e int er v a l s

 t o

 de t er m ine b o t h t he G lo b a l

 L e a der s

 a nd t he G lo b a l

 H i g h P er f o r m er s , whic h a re co m p o s ed o f

 t he t o p 10

 a nd t o p 30

 sc o r ing

 o per a t o r s

 ( ex cl ud ing

 t he Gl o ba l

 W i nner ( s )

 ) .

 The ex a c t

 nu m ber o f

 o per a t o r s

 i n t he s e c a t e g o r i e s

 v a r y be c a u s e i n i n s t a n c e s

 w here o ne o r m o re o per a t o r s

 a re s t a t i s t ic a lly

 ti ed w ith

 th e op er a t or s

 i n t he 10t h or

 30t h pos i t i on s ,

 t he y

 h a v e been i n cl uded .

 Op en s i g n a l ’ s

 V i de o

 E xper i en c e m e t r ic

 qu a n t i f i e s

 t he qu a li t y

 o f

 vi de o

 s t re a m ed to

 m o b il e de vic e s

 by m e as ur i n g

 re a l - wo r l d v ide o

 str...

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